Summary of Issue: Office Network Partial Outage
Incident Status: Ongoing
Incident Priority: Priority 2 (Urgent)
Impacted Audience: All Network Users at Shout HQ
Impact of Issue: Affects Organization:
Event Start: 23:00 GMT on 17-02-2021
Incident Last Updated: 18/02/2021 at 16:20
Estimated Event End: –
Affected Systems: Office Network: Wired Network, Office Network: Print Services
Update #2 (18th February 2020 @16:20 GMT)
We are still investigating the reasons for slow network access at Shout HQ. We have determined that the issue is NOT being caused by a faulty adaptor, but is actually caused by poor network speeds. The other parts of the building now have network access, but it is very slow. Network Printing is also now back up and running, so users should be able to print, to the network printer again.
In the meantime, the Wired Network will now be classed as “degraded”, as there is still a risk that the wired network may partially go down, due to the issues we are experiencing.
We’ll keep investigating these issues and will update this page, when we have more information.
Apologies for the prolonged inconvenience this issue may have caused you.
Update #1: (17th February 2021 @11:32 GMT) The adapter has been shipped and will be with us tomorrow.
Sorry for the inconvenience this issue has caused.
We are aware of some issues with the Office Network, causing a partial outage. This has been caused by a faulty In-line network Adapter. This has caused very slow Network and Internet speeds, in parts of the building. (On the Wired Network) This incident also effects Network Storage Services, from the affected areas of the building. Additionally, users are unable to print to the network printer at present; as the printer is in the part of the building; which affected by the outage on the wired network.
We have ordered a new adapter, which should be with us before the weekend. However, this issue means that there is no access to the network, in some parts of the building. You can use Wi-Fi to access the network, while this issue is resolved.
Please keep an eye on this page for further updates, on this issue.
Sorry for the inconvenience, this causes.