Office Closed from 12 Noon on Tues 14th Jan

Due to essential electrical maintenance, the office will be closed from 12 noon on Tuesday 14th Jan. This will mean that we will be unable to answer telephone calls or emails during this time. It also means that we will also be unable to answer support tickets either. This is because the office electrical supply must be switched off for essential work to be carried out safely.

This will also affect our network, as it will take time for our networked systems to properly recover after this maintenance window is completed. There could be a delay  of up to 30 minutes, before core systems at our office recover after  the power is restored. (This will not affect Airsuite or on air services) Our IT Team will be on hand, throughout tomorrow evening; should there be any issues.

Additionally this will also mean that The A – Z List will be a repeated episode this week.

If you need to contact us urgently during this time, please contact us via Facebook, or you can contact us via the usual methods, but this will mean that calls, emails and tickets will not be responded to until the following day.

Sorry for the inconvenience.

Incident: Servicedesk Offline (Resolved)

Summary of Issue: Servicedesk Offline
Impacted Audience: All Users
Impact of Issue: Effects Support
Event Start: 22:00 BST on 08/09/2019
Incident Last Updated: 13:21 BST  on 11/09/2019
Estimated Event End: 13:21 BST  on 11/09/2019
Affected Systems: Helpdesk

Update #1: We have had to restore the system from a backup, which has resolved this issue. The Servicedesk is now back online and is running normally again.

Sorry for the inconvenience this issue has caused.

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We’re currently investigating why our Helpdesk System has gone down. At the moment, this means that users are unable to open support tickets via the portal. However, emails sent to the Helpdesk are not affected by this, nut will not be processed until the system is back up and running.

Sorry for the inconvenience and please watch this page for further updates.