Summary of Issue: Airsuite Server Faliure
Impacted Audience: All Users
Impact of Issue: Affects All Users
Event Start: 20:15 GMT on 27/12/2019
Incident Last Updated: 23:23 GMT on 27/12/2019
Estimated Event End: 23:23 GMT on 27/12/2019
Affected Systems: All Airsuite Services
Update #1: This issue has now been resolved and was caused by an issue with the DNS on the server.
Sorry for the inconvenience this issue has caused.
We’re currently investigating an issue which has taken our Airsuite Server offline. We are currently not sure why this has happened, but we are working on getting the station back on air as soon as possible.
Sorry for the inconvenience and please watch this page for further updates.
Summary of Issue: Problem with Airsuite Legacy Broadcast Platform
Impacted Audience: Presentation and Production Team
Impact of Issue: Effects Leagacy Broadcast Platform Users
Event Start: 03/7/2019 @ 13.00 BST
Incident Last Updated: 7-09-2019 @ 14:30 BST
Estimated Event End: 17-09-2019 @ 14:30 BST
Affected Systems: Airsuite Legacy Broadcast Platform
We now know why users are unable to encode to the server. This is because of legacy applications, which are not compatible with Icecast2 and therefore, cannot encode to the server.
We suggest that users download and install the freeware application: EddCast. (Please see here for instructions on how to do this and how to setup your encoder.
Sorry for the confusion with this issue.
We are currently investigating a problem with the Airsuite Legacy Broadcast Platform. It seems that presenters who are set to use the Legacy Platform are unable to connect to the server. This issue seems to be affecting multiple users and means their shows are not being broadcast at present.
Our host has been made aware of this and we will update this page with further information soon.
Sorry for the inconvenience.