Summary of Issue: Airsuite Server Faliure
Impacted Audience: All Users
Impact of Issue: Affects All Users
Event Start: 20:15 GMT on 27/12/2019
Incident Last Updated: 23:23 GMT on 27/12/2019
Estimated Event End: 23:23 GMT on 27/12/2019
Affected Systems: All Airsuite Services
Update #1: This issue has now been resolved and was caused by an issue with the DNS on the server.
Sorry for the inconvenience this issue has caused.
We’re currently investigating an issue which has taken our Airsuite Server offline. We are currently not sure why this has happened, but we are working on getting the station back on air as soon as possible.
Sorry for the inconvenience and please watch this page for further updates.
Our Host, (Creative Dork) have informed us that they have retired the Browser Broadcaster, which was accessed via the Airsuite Panel. They have now released a desktop client, which acts the same way the browser based client worked. However, at this moment in time, you are still required to login to the panel for the countdown. (Creative Dork have said they are releasing an update to the client soon, which will contain a countdown)
The Client is only available to users using Windows 7,8,8.1 & Windows 10 PCs or iMac users. It is possible that users using Windows Vista and Windows XP SP3, may be able to use our client, but this is not fully supported by us. The new client itself, can downloaded from the Airsuite Panel, by clicking the spanner on the left menu and choosing “desktop tools”
This advisory only applies to users who use the Airsuite Client on Windows and not users using 3rd party tools. If you are a Windows 10 \ Mac user and would like to use the broadcast client, please open a support ticket, so we can update the settings on your account, which will allow you to use the broadcast client, instead of using a “3rd Party Encoder.”
Please open a Support Ticket, if you need any assistance with this.