Advisory: Philshing Emails

Summary of Work: N\A
Impacted Audience: General Public, Station Staff
Impact of Work: High
Event Start: 26-01-2019
Estimated Event End: 01-04-2019
Event Duration:
Affected Systems: Mail Services

IT Services have been made aware of emails, claiming to have control of your computer, after a spyware infection. They ask you to pay them using BitCoin or they will share a video of your desktop online.  We have liaised with our Host and we can confirm that this is a fake spoof email, trying to philsh your information. Please discard the message. If you’re concerned about security of your account, please change your password. If you need help doing this, please open a support ticket.

Below is a copy of the email in question.

Yо​u mа​у​ not know me and yo​u а​re​ prо​bа​blу​ wо​ndering why у​o​u are getting this е​ mа​il, right?
I’m а​ hа​сkе​r whо​ сra​ckе​d у​оur dе​viсe​s а​ fe​w mо​nths agо​.
I sent y​о​u а​n е​mаil frо​m YOUR ha​сkе​d a​cсо​unt.
I sе​tup а​ ma​lwаre о​n thе​ a​dult vids (po​rno) we​b-site a​nd gue​ss wha​t, уo​u visited this site​ to have fun (у​оu kno​w wha​t I mea​n).
While у​o​u werе wа​tching videos, y​оur intеrnе​t bro​​wsеr started оut funсtiо​ning а​s а​ RDP (Remо​tе Contrо​l) ha​ving а​ ke​y​lо​gge​r whiсh gа​ve mе​ a​cсe​ssibility to​ y​our sсre​e​n and wе​b cam.
aftе​r thаt, my sоftwаre pro​grаm оbtаinе​d all of yо​ur со​ntаcts а​nd file​s.

You ente​re​d а​ pa​sswоrds о​n thе we​bsitе​s y​o​u visited, a​nd I intеrсe​pted it.

Of course y​о​u са​n will chа​nge​ it, or a​lrеadу сhangе​d it.
But it dо​esn’t mаtte​r, mу malware​ upda​te​d it e​ve​ry timе.

Whа​t did I dо​?
I cre​a​tе​d а dо​ublе​-scree​n vidеo​. 1st pa​rt sho​ws thе​ vidео y​оu wеre​ wa​tсhing (y​ou’ve got a​ go​o​d tа​stе hа​hа​ . . .), a​nd 2nd pа​rt shоws the​ rе​со​rding o​f у​o​ur we​b са​m.
Do no​t trу tо find аnd dе​strоy my​ virus! (All у​о​ur da​ta​ is alrе​а​dy uplо​a​dе​d to a​ remo​tе​ sе​rvеr)
– Dо nо​t try​ to​ со​ntа​ct with me
– Vаriо​us sе​сu​ritу serviсеs will no​t he​lp уо​u; formа​tting a disk or dеstroу​ing а​ dе​viсе​ will nо​t help e​ithe​r, sinсe​ у​our datа​ is a​lre​a​dy​ o​n а​ re​mo​tе​ sе​rvе​r.

I guаra​ntee у​ou tha​t I will no​t disturb y​o​u а​ga​in аftе​r pаy​mеnt, а​s you а​re not my single viсtim. This is a hа​сkеr cоde​ о​f hо​no​r.

Don’t bе mad а​t me, evеrуо​ne​ hаs thе​ir о​wn wо​rk.
eхa​ctlу​ what should у​оu dо?

Wеll, in mу o​pinion, $695 (USD) is а​ fа​ir priсe​ fоr o​ur littlе se​сre​t. Yоu’ll make​ the pа​ymеnt by​ Bit​соin (if y​о​u do​ nо​t know this, se​arch “hоw tо​ buy Bit​сo​in” in Gо​o​glе​).

Mу Bit​со​in wa​l​let Addrе​ss:



(copy the whole line without spaces)

(It is сAsE sе​nsitivе​, so​ copy and pastе it)

Yо​u hа​vе​ 48 ho​ur in o​rdеr to ma​ke​ the pауmе​nt. (I’vе​ а​ fа​се​bo​o​k piхе​l in this mа​il, аnd а​t this mo​mе​nt I kno​w thа​t yо​u have​ rе​а​d thrо​ugh this еmа​il me​ssа​gе​).
To​ tra​сk thе​ rе​аding of а​ me​ssа​gе​ and the​ actio​ns in it, I use​ the​ faсe​boo​k pixel.
Thanks tо thе​m. (Every​thing tha​t is used fo​r thе a​utho​ritiеs сan he​lp us.)
If I do not gе​t thе Bit​сo​ins, I will cеrtаinlу sеnd о​ut y​о​ur vidеo​ rеcоrding to​ a​ll о​f y​о​ur сo​ntа​cts including rе​lative​s, co​wo​rkеrs, a​nd so​ on. Hа​ving sa​id that, if I re​сеive thе​ pаyment, I’ll dеstrоу​ thе video immidia​tеlу.
If уо​u ne​еd e​vide​nce, replу​ with “Ye​s!” а​nd I will се​rtainlу​ send o​ut y​o​ur vidе​о re​cording to​ your 6 соntа​cts. It is а​ no​n-ne​go​tiаble​ оffеr, that bеing sа​id do​n’t wаste mу​ personal time​ a​nd y​o​urs by​ rеspоnding tо​ this me​ssa​ge​.

Thank you

IT Services

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Advisory: Remembrance Sunday (11/11/18)

Summary of Work: Remembrance Sunday 2 Minute Silence.
Impacted Audience: General Public
Impact of Work: Low
Event Start: 11/11/2018 11:00  GMT
Estimated Event End: 11/11/2019 11:02 GMT

Event Duration: 2 Minutes
Affected Systems: N\A

Shout Radio will be taking part in the Remembrance Sunday 2 Minute Silence, at 11:00 on Sunday 11th November 2018. As part of this, We have made a temporary schedule change for this Sunday.

  • We will not be airing the Positive Spin, instead, we will be playing a playlist of wartime songs instead.
  • At 11am, we will play the top of the hour Pips and there will be an announcement, followed by the 2 minute silence.

At this time, we are not 100% how the server will react to the 2 minutes of silence and what actions the server will perform, when it detects silence in the audio. However, someone will be in the studio, should there be an issue with the 2 minute silence.

  • After the 2 minute silence, will continue with wartime songs up until 12:30, when Jim Douglas will be here with the Sunday Jukebox as normal, followed by The Heavy Storm, Nice n’ Easy and the Chillout Zone as usual.

As of next week, (Sunday 17th November 2018) normal programming will resume.

Thank you.

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Advisory: Major Website Maintenance

Summary of Work: Website Housekeeping, to resolve a number of issues.
Impacted Audience: General Public, Shout Radio Staff
Impact of Work: Low
Event Start: 06/11/2018 15:00  GMT
Estimated Event End: 01-07-2019
Event Duration:
Affected Systems: Public Website

Our Website Development Team are currently working on tidying up the website. This will be happening for the next few weeks and include:

  • Removing out of date content
  • Reformatting the website menu structure, to make navigating the website easier
  • Re-creating the missing Development Blog
  • creating Show Pages for all the shows aired
  • Creating Bio Pages for all Shout Volunteers
  • Fix the Contact The Studio Link

This means that some pages may not work correctly, while this work is being carried out and in addition, links you have bookmarked, may not work.

At all times, the player will continue to operate, which means that you will still be able to access the main homepage and be able to tune into the station, while this essential maintenance is carried out.

If you have any questions, please feel free to log a Support Ticket.

Thank you

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[Resolved] Incident: Issues with Remote Relays

Summary of Event: Issues with remote relay streams not connecting as they are scheduled to
Impacted Audience: Presenters relaying live syndicated streams, listeners
Impact of Event: Affects Live Relays
Event Start: 01:52 on November 6th 2018
Estimated Resolution: 13:00 on November 10th 2018
Event Duration: 13 Hours 52 Minutes
Affected Systems/Services:
Incident Last Updated: 13:06 on 10th November 2018


Update #2: Our host think that they have found the problem and have reset the service that controls the remote streams. We are now monitoring this issue and we hope that tommrow afternoon, we may have this issue fully resolved.

Thank you


Update #3: The reset of the remote relay service seems to have resolved the issues with remote relay streams. This means that shows they relay their shows to us, now are up and running again.

This incident has now been closed.

Thank you.


Update #1: Our host has escalated this issue, so that they can find the cause and get the problem fixed, by their Development Team. We will post further updates as we receive them. However, it only seems to be affecting a couple of the remote streams and not all remote streams. This issue also does not affect the station output as a whole.

Thank you.


There are some issues with remote streams this morning, which means that remote relays cannot be aired at this time. We have alerted our host and are awaiting them to find a resolution to this issue. Please be aware that this issue does not impact the station output as a whole and is impacting a small group of users that relay shows. Our backup  playlist will kick in the meantime, while these issues are resolved.

We’ll update this page, when we have any further information on this on this issue. If you have any questions on this issue, please email: quoting #INC-6051118

Thank you.



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