Summary of Issue: Servicedesk Offline
Impacted Audience: All Users
Impact of Issue: Effects Support
Event Start: 22:00 BST on 08/09/2019
Incident Last Updated: 13:21 BST  on 11/09/2019
Estimated Event End: 13:21 BST  on 11/09/2019
Affected Systems: Helpdesk

Update #1: We have had to restore the system from a backup, which has resolved this issue. The Servicedesk is now back online and is running normally again.

Sorry for the inconvenience this issue has caused.

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We’re currently investigating why our Helpdesk System has gone down. At the moment, this means that users are unable to open support tickets via the portal. However, emails sent to the Helpdesk are not affected by this, nut will not be processed until the system is back up and running.

Sorry for the inconvenience and please watch this page for further updates.