Incident: Issues with Remote Relays (Resolved)

Summary of Event: Issues with remote relay streams not connecting as they are scheduled to
Impacted Audience: Presenters relaying live syndicated streams, listeners
Impact of Event: Affects Live Relays
Event Start: 01:52 on November 6th 2018
Estimated Resolution: 13:00 on November 10th 2018
Event Duration: 13 Hours 52 Minutes
Affected Systems/Services: Radio.co
Incident Last Updated: 13:06 on 10th November 2018

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Update #2: Our host think that they have found the problem and have reset the service that controls the remote streams. We are now monitoring this issue and we hope that tommrow afternoon, we may have this issue fully resolved.

Thank you

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Update #3: The reset of the remote relay service seems to have resolved the issues with remote relay streams. This means that shows they relay their shows to us, now are up and running again.

This incident has now been closed.

Thank you.

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Update #1: Our host has escalated this issue, so that they can find the cause and get the problem fixed, by their Development Team. We will post further updates as we receive them. However, it only seems to be affecting a couple of the remote streams and not all remote streams. This issue also does not affect the station output as a whole.

Thank you.

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There are some issues with remote streams this morning, which means that remote relays cannot be aired at this time. We have alerted our host and are awaiting them to find a resolution to this issue. Please be aware that this issue does not impact the station output as a whole and is impacting a small group of users that relay shows. Our backup  playlist will kick in the meantime, while these issues are resolved.

We’ll update this page, when we have any further information on this on this issue. If you have any questions on this issue, please email: helpdesk@shoutradio.org.uk quoting #INC-6051118

Thank you.