Office Closed from 12 Noon on Tues 14th Jan

Due to essential electrical maintenance, the office will be closed from 12 noon on Tuesday 14th Jan. This will mean that we will be unable to answer telephone calls or emails during this time. It also means that we will also be unable to answer support tickets either. This is because the office electrical supply must be switched off for essential work to be carried out safely.

This will also affect our network, as it will take time for our networked systems to properly recover after this maintenance window is completed. There could be a delay  of up to 30 minutes, before core systems at our office recover after  the power is restored. (This will not affect Airsuite or on air services) Our IT Team will be on hand, throughout tomorrow evening; should there be any issues.

Additionally this will also mean that The A – Z List will be a repeated episode this week.

If you need to contact us urgently during this time, please contact us via Facebook, or you can contact us via the usual methods, but this will mean that calls, emails and tickets will not be responded to until the following day.

Sorry for the inconvenience.

Christmas Office Hours for December 2019

Please read this post carefully, regarding the arrangements for contacting us over Christmas. 

Please be aware: The below information does not apply to station output. The station output will not be affected during the holiday period. Also, you will still be able to contact the studio, as normal and interact with shows and their presenters. This closure only applies, if you are contacting the station office.

The Shout Radio Office will be closed over the Christmas Holidays. The Office will be closed from 5pm on Thursday 19th December and the office will re-open at 9am on Monday 6th January 2020.  During this time, our phone lines will be closed and emails may not be actioned. (Except for the shows inbox and studio inbox) Please note, shows will continue to be broadcast, even though our office is closed.

Please note: Normal Office Hours will continue, up until 5pm on Thursday 19th December and will resume after Monday 6th January 2020. (Normal office hours: Mon – Fri 9am – 5pm)

There will be a Duty Manager On Call while the office is closed for Christmas. However, this service is for EMERGENCIES ONLY. If you need to speak to someone in an emergency, while the office is closed, please call the office as usual on: 01606 339915 as normal, as you will be put through to the Duty Officer on Call.

(IE: If the station goes off air, or another emergency situation, which requires urgent intervention, before the office opens again in January.)

For all Non urgent enquries, please email: management@shoutradio.org.uk. For IT related problems, please email: helpdesk@shoutradio.org.uk. If your IT related problem is urgent, please contact On Call, (once you have opened a ticket by email) via the office phone and explain this to the on call Duty Manager.

For non urgent issues, please contact us in the normal way and we will contact you once the office opens again.

From all of us here at Shout Radio, we wish you a pleasant and safe Christmas and a very Happy New Year.

Shout Radio Management

 

2 Minute Silence On Remembrance Sunday

Summary of Work: 2 Minute Silence on Remembrance Sunday
Impacted Audience: General Public, Staff
Impact of Work: Low
Event Start: 10\11\2019 :11:00
Estimated Event End: 10\11\2019 :11:00
Duration of Event: Approx: 2 minutes
Affected Systems: – 

Shout Radio will be taking part in the Remembrance Sunday 2 Minute Silence, at 11:00 on Sunday 11th November 2019. Dave Mcfarlaine’s Positive Spin will be aired, but there will be a 2 minute silence, which means the 2nd hour of Dave’s show will air 2 minutes later than usual.

Advisory: Airsuite Client For Windows & Mac Released!

Our Host, (Creative Dork) have informed us that they have retired the Browser Broadcaster, which was accessed via the Airsuite Panel. They have now released a desktop client, which acts the same way the browser based client worked. However, at this moment in time, you are still required to login to the panel for the countdown. (Creative Dork have said they are releasing an update to the client soon, which will contain a countdown)

The Client is only available to users using Windows 7,8,8.1 & Windows 10 PCs or iMac users. It is possible that users using Windows Vista and Windows XP SP3, may be able to use our client, but this is not fully supported by us. The new client itself, can downloaded from the Airsuite Panel, by clicking the spanner on the left  menu and choosing “desktop tools”

This advisory only applies to users who use the Airsuite Client on Windows and not users using 3rd party tools. If you are a Windows 10 \ Mac user and would like to use the broadcast client, please open a support ticket, so we can update the settings on your account, which will allow you to use the broadcast client, instead of using a “3rd Party Encoder.”

Please open a Support Ticket, if you need any assistance with this.

IMPORTANT: HQ Fire Alarm Testing (Completed)

Summary of Work: Fire Alarm Testing (Shout HQ)
Impacted Audience: General Public, Station Staff
Impact of Work: Low
Event Start: 25/4/2019 @ 1200 GMT
Estimated Event End: 25/4/2019 1500 GMT
Duration of Event: 3 Hours
Affected Systems: Telephony

Fire alarm testing will be carried out tomorrow, between 12 midday – 15:00. During the testing, the fire bells will ring  several times tomorrow afternoon. In addition, ALL smoke detectors  “break glass units”  and emergency escape lighting will also be tested. This maintenance window may may result in problems getting through via phone, may find that it will take a little longer than usual, to answer your call. Emails and Social Media should not be affected by this fire alarm test.

Due to this, a archived Music From Around The World will go out at 12 midday. This has been planned, so that the fire alarm does not continually go off while presenters are on air.

For Volunteers at Shout HQ, there will be no need to evacuate the building, unless told to do so by Station Management, or if the fire bells are ringing for longer than 2 minutes. In the event that you discover a fire, please sound the fire alarm by shouting “FIRE! FIRE! FIRE!” and then activating the red break glass units, in the normal way.

Please note: The fire alarm test is being carried out by a Contractor, on behalf of the building Management, who are not affiliated with Shout Radio.

Sorry for the inconvenience.

Server Reboot Scheduled For This Evening (Completed)

Summary of Work: Reboot of Server: Mollie.shoutradio.org.uk
Impacted Audience: General Public, Station Staff
Impact of Work: Low
Event Start: 26-02-2019 | 23:55
Estimated Event End: 27-02-2018 | 00:00 GMT
Duration of Event: Approx: 5 minutes
Affected Systems: Primary Web Server, Mail Server, FTP Server, MySql Services

We will be performing a planned reboot on our primary server: mollie.shoutradio.org.uk this evening at 23:55. This planned maintenance will result in our website, email system and databases being unavailable for approx: 5 minutes, while the server reboots. We are performing this reboot, as we have updated the system software that runs on the server and a reboot is needed to apply these updates to the server Operating System.

There is a 20% chance the server may crash, while applying updates to the Operating System.  Due to this, we’ve made our host aware of this maintenance window, should the server crash and require a hard reboot.

The station will remain on air and this reboot does not affect our Broadcast Server.

Sorry for the Inconvenience.

Advisory: Philshing Emails

Summary of Work: N\A
Impacted Audience: General Public, Station Staff
Impact of Work: High
Event Start: 26-01-2019
Estimated Event End: 01-04-2019
Event Duration:
Affected Systems: Mail Services

IT Services have been made aware of emails, claiming to have control of your computer, after a spyware infection. They ask you to pay them using BitCoin or they will share a video of your desktop online.  We have liaised with our Host and we can confirm that this is a fake spoof email, trying to philsh your information. Please discard the message. If you’re concerned about security of your account, please change your password. If you need help doing this, please open a support ticket.

Below is a copy of the email in question.

Yо​u mа​у​ not know me and yo​u а​re​ prо​bа​blу​ wо​ndering why у​o​u are getting this е​ mа​il, right?
I’m а​ hа​сkе​r whо​ сra​ckе​d у​оur dе​viсe​s а​ fe​w mо​nths agо​.
I sent y​о​u а​n е​mаil frо​m YOUR ha​сkе​d a​cсо​unt.
I sе​tup а​ ma​lwаre о​n thе​ a​dult vids (po​rno) we​b-site a​nd gue​ss wha​t, уo​u visited this site​ to have fun (у​оu kno​w wha​t I mea​n).
While у​o​u werе wа​tching videos, y​оur intеrnе​t bro​​wsеr started оut funсtiо​ning а​s а​ RDP (Remо​tе Contrо​l) ha​ving а​ ke​y​lо​gge​r whiсh gа​ve mе​ a​cсe​ssibility to​ y​our sсre​e​n and wе​b cam.
aftе​r thаt, my sоftwаre pro​grаm оbtаinе​d all of yо​ur со​ntаcts а​nd file​s.

You ente​re​d а​ pa​sswоrds о​n thе we​bsitе​s y​o​u visited, a​nd I intеrсe​pted it.

Of course y​о​u са​n will chа​nge​ it, or a​lrеadу сhangе​d it.
But it dо​esn’t mаtte​r, mу malware​ upda​te​d it e​ve​ry timе.

Whа​t did I dо​?
I cre​a​tе​d а dо​ublе​-scree​n vidеo​. 1st pa​rt sho​ws thе​ vidео y​оu wеre​ wa​tсhing (y​ou’ve got a​ go​o​d tа​stе hа​hа​ . . .), a​nd 2nd pа​rt shоws the​ rе​со​rding o​f у​o​ur we​b са​m.
Do no​t trу tо find аnd dе​strоy my​ virus! (All у​о​ur da​ta​ is alrе​а​dy uplо​a​dе​d to a​ remo​tе​ sе​rvеr)
– Dо nо​t try​ to​ со​ntа​ct with me
– Vаriо​us sе​сu​ritу serviсеs will no​t he​lp уо​u; formа​tting a disk or dеstroу​ing а​ dе​viсе​ will nо​t help e​ithe​r, sinсe​ у​our datа​ is a​lre​a​dy​ o​n а​ re​mo​tе​ sе​rvе​r.

I guаra​ntee у​ou tha​t I will no​t disturb y​o​u а​ga​in аftе​r pаy​mеnt, а​s you а​re not my single viсtim. This is a hа​сkеr cоde​ о​f hо​no​r.

Don’t bе mad а​t me, evеrуо​ne​ hаs thе​ir о​wn wо​rk.
eхa​ctlу​ what should у​оu dо?

Wеll, in mу o​pinion, $695 (USD) is а​ fа​ir priсe​ fоr o​ur littlе se​сre​t. Yоu’ll make​ the pа​ymеnt by​ Bit​соin (if y​о​u do​ nо​t know this, se​arch “hоw tо​ buy Bit​сo​in” in Gо​o​glе​).

Mу Bit​со​in wa​l​let Addrе​ss:

 

13KFgfRnwa65pb3qBaj5jtLr94jJj5hetT

 
(copy the whole line without spaces)

(It is сAsE sе​nsitivе​, so​ copy and pastе it)

impo​r​tа​nt:
Yо​u hа​vе​ 48 ho​ur in o​rdеr to ma​ke​ the pауmе​nt. (I’vе​ а​ fа​се​bo​o​k piхе​l in this mа​il, аnd а​t this mo​mе​nt I kno​w thа​t yо​u have​ rе​а​d thrо​ugh this еmа​il me​ssа​gе​).
To​ tra​сk thе​ rе​аding of а​ me​ssа​gе​ and the​ actio​ns in it, I use​ the​ faсe​boo​k pixel.
Thanks tо thе​m. (Every​thing tha​t is used fo​r thе a​utho​ritiеs сan he​lp us.)
If I do not gе​t thе Bit​сo​ins, I will cеrtаinlу sеnd о​ut y​о​ur vidеo​ rеcоrding to​ a​ll о​f y​о​ur сo​ntа​cts including rе​lative​s, co​wo​rkеrs, a​nd so​ on. Hа​ving sa​id that, if I re​сеive thе​ pаyment, I’ll dеstrоу​ thе video immidia​tеlу.
If уо​u ne​еd e​vide​nce, replу​ with “Ye​s!” а​nd I will се​rtainlу​ send o​ut y​o​ur vidе​о re​cording to​ your 6 соntа​cts. It is а​ no​n-ne​go​tiаble​ оffеr, that bеing sа​id do​n’t wаste mу​ personal time​ a​nd y​o​urs by​ rеspоnding tо​ this me​ssa​ge​.

Thank you

IT Services

Advisory: Remembrance Sunday (11/11/18)

Summary of Work: Remembrance Sunday 2 Minute Silence.
Impacted Audience: General Public
Impact of Work: Low
Event Start: 11/11/2018 11:00  GMT
Estimated Event End: 11/11/2019 11:02 GMT

Event Duration: 2 Minutes
Affected Systems: N\A

Shout Radio will be taking part in the Remembrance Sunday 2 Minute Silence, at 11:00 on Sunday 11th November 2018. As part of this, We have made a temporary schedule change for this Sunday.

  • We will not be airing the Positive Spin, instead, we will be playing a playlist of wartime songs instead.
  • At 11am, we will play the top of the hour Pips and there will be an announcement, followed by the 2 minute silence.

At this time, we are not 100% how the server will react to the 2 minutes of silence and what actions the server will perform, when it detects silence in the audio. However, someone will be in the studio, should there be an issue with the 2 minute silence.

  • After the 2 minute silence, will continue with wartime songs up until 12:30, when Jim Douglas will be here with the Sunday Jukebox as normal, followed by The Heavy Storm, Nice n’ Easy and the Chillout Zone as usual.

As of next week, (Sunday 17th November 2018) normal programming will resume.

Thank you.

Advisory: Major Website Maintenance (Completed)

Summary of Work: Website Housekeeping, to resolve a number of issues.
Impacted Audience: General Public, Shout Radio Staff
Impact of Work: Low
Event Start: 06/11/2018 15:00  GMT
Estimated Event End: 01-07-2019
Event Duration:
Affected Systems: Public Website

Our Website Development Team are currently working on tidying up the website. This will be happening for the next few weeks and include:

  • Removing out of date content
  • Reformatting the website menu structure, to make navigating the website easier
  • Re-creating the missing Development Blog
  • creating Show Pages for all the shows aired
  • Creating Bio Pages for all Shout Volunteers
  • Fix the Contact The Studio Link

This means that some pages may not work correctly, while this work is being carried out and in addition, links you have bookmarked, may not work.

At all times, the player will continue to operate, which means that you will still be able to access the main homepage and be able to tune into the station, while this essential maintenance is carried out.

If you have any questions, please feel free to log a Support Ticket.

Thank you