Advisory: Airsuite Client For Windows 10 & Mac Released!

Our Host, (Creative Dork) have informed us that they have retired the Browser Broadcaster, which was accessed via the Airsuite Panel. They have now released a desktop client, which acts the same way the browser based client worked. However, at this moment in time, you are still required to login to the panel for the countdown. (Creative Dork have said they are releasing an update to the client soon, which will contain a countdown)

The Client is only available to users using Windows 10 PCs or iMac users. We have also been told that a “Legacy OS Client,” will be released shortly for Windows 7,8 and 8.1. The new client itself, can downloaded from the Airsuite Panel, by clicking the spanner on the left  menu and choosing “desktop tools”

This advisory only applies to users who use the Airsuite Client on Windows 10 and not users using 3rd party tools. If you are a Windows 10 \ Mac user and would like to use the broadcast client, please open a support ticket, so we can update the settings on your account, which will allow you to use the broadcast client, instead of using a “3rd Party Encoder.”

Please open a Support Ticket, if you need any assistance with this.

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Incident: Problems with Airsuite Legacy Platform (Resolved)

Summary of Issue: Problem with Airsuite Legacy Broadcast Platform
Impacted Audience: Presentation and Production Team
Impact of Issue: Effects Leagacy Broadcast Platform Users
Event Start: 03/7/2019 @ 13.00 BST
Incident Last Updated: 7-09-2019 @ 14:30 BST
Estimated Event End: 17-09-2019 @ 14:30 BST
Affected Systems: Airsuite Legacy Broadcast Platform

#Update 1

We now know why users are unable to encode to the server. This is because of legacy applications, which are not compatible with Icecast2 and therefore, cannot encode to the server.

We suggest that users download and install the freeware application: EddCast. (Please see here for instructions on how to do this and how to setup your encoder.

Sorry for the confusion with this issue.

******************

We are currently investigating a problem with the Airsuite Legacy Broadcast Platform. It seems that presenters who are set to use the Legacy Platform are unable to connect to the server. This issue seems to be affecting multiple users and means their shows are not being broadcast at present.

Our host has been made aware of this and we will update this page with further information soon.

Sorry for the inconvenience.

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Email System Currently At Risk (Resolved)

Summary of Issue: Email \ Security Issue
Impacted Audience: Presentation and Production Team
Impact of Issue: Effects All Staff \ Visitors
Event Start: 03/7/2019 @ 13.00 BST
Incident Last Updated:17-07-2019 @ 13:18 BST
Estimated Event End: 26-07-2019 @ 13:00 BST
Affected Systems: Email Systems

Update #2

This issue has seemed to of resolved itself. We are still unsure why this happened and what has caused this issue. Our email system has been fine for over a week and we are satisfied that this issue will not cause our email system to go down again.

However, please raise a ticket if you encounter any additional issues with our email services.

Sorry for the inconvenience this issue has caused.

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Update #1

Our host has said that this issue is possibly being caused by a malicious script on the server, which has caused this to happen. However, we have not found evidence of such a script and we are continuing to investigate this issue.

Our host has restored a backup file, which has bought the email system back online again. However, at this time, Email services should be treated as “at risk”, until further notice.

Sorry for the inconvenience, this ongoing issue is causing.

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We are currently investigating a major problem with our email system. Last Sunday, someone gained unauthorized access to our server and deleted all mailboxes from the server.  Our Host ran scans on the system, to check for spyware; but that came back clear. Our Host was able to restore the server from a backup and I had changed the Server Root Password and other system passwords.

However, the password change had little effect (even though we used a strong password) and once again the server has been attacked! Once again, our email system has been compromised again. As far as we know, there has not been a data breach, as the hackers simply have removed everyone’s mailboxes from the server. Each mailbox is password protected, so who ever it was that has broken into the server; would not of had access to individual email inboxes. However, we know that the unauthorised access to our server was performed using SSH. (Secure Socket Layer, which is similar to the DOS interface on Windows Operating Systems). Even though we have changed the Root Password, (which is the server master password)  it seems that who ever has attacked the server has managed to somehow break into the server. We have checked the userlist, by running the following command.

cut -d: -f1 /etc/passwd

However, this did not throw up anything unusual and we at this moment in time, we have no idea who is accessing the sever and how they are getting into the system.

Our host is now aware of the problem and we hope to have this issue resolved as soon as we can. However,  as this has happened for the 2nd Sunday in a row, IT Services have decided to keep this status report open, so that if there is a repeat of this issue, we do not need to post a duplicate status report.

This issue means that our email system is currently at risk for all users and that means that our email system is currently at risk of further outages.

We’ll keep you posted on this issue.

Sorry for the inconvenience this causes.

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Incident: Problems with Live Shows Using Airsuite (Resolved)

Summary of Issue: Problems with Airsuite kicking Presenters of air
Impacted Audience: Presentation and Production Team
Impact of Issue: Affects Department
Event Start: 03/7/2019 @ 13.00 BST
Incident Last Updated: 14-07-2019
Estimated Event End: 14-07-2019 @ 15:47
Affected Systems: Airsuite Users

Update: #1

Our host has come back with the following information about this issue:

Unfortunately, as the AirSuite Broadcaster is web based and due to the limitations of some devices we are unable to guarantee uninterrupted streaming when using the Web Based AirSuite Broadcaster, therefore this is provided as an ‘as is’ service with the Third Party option as the recommended option for presenters that experience disconnection issues.

So due to this, we advise Presenters using Laptops and slower devices, to use th 3rd party encoder option, such as Butt or another 3rd party encoder. To do this, you will need us to enable Legacy Broadcasting on your Airsuite Account. This means that you will need to raise a support ticket, so we can enable this for you.

Sorry for the inconvinience.

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There are some issues with Airsuite, which causes Presenters to be disconnected from their shows at random. We have our host investigating this issue and will post an update, as soon as possible.

Please note: This issue does not affect users using the Legacy Broadcast Platform.

Sorry for the inconvenience.

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Planned Server Reboot (19th May 2019)

Summary of Work: Server Reboot
Impacted Audience: General Public, Station Staff
Impact of Work: Low
Event Start: 27/5/2019 @ 00:00 BST
Estimated Event End: 27/5/2019 @ 00:05 BST
Duration of Event: 5 Minutes
Affected Systems:Primary Web Server, Mail Server, FTP Server, MySql Services

We will be performing a planned reboot on our primary server: mollie.shoutradio.org.uk on Saturday morning at 00:00. This planned maintenance will result in our website, email system and databases being unavailable for approx: 5 minutes, while the server reboots. We are performing this reboot, as we have updated the system software that runs on the server and a reboot is needed to apply these updates to the server Operating System.

There is a 20% chance the server may crash, while applying updates to the Operating System.  Due to this, we’ve made our host aware of this maintenance window, should the server crash and require a hard reboot.

The station will remain on air and this reboot does not affect our Broadcast Server.

If you have any questions about this maintenance window, please open a Support Ticket.

Sorry for the inconvenience.

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HQ Fire Alarm Testing

Summary of Work: Fire Alarm Testing (Shout HQ)
Impacted Audience: General Public, Station Staff
Impact of Work: Low
Event Start: 25/4/2019 @ 1200 GMT
Estimated Event End: 25/4/2019 1500 GMT
Duration of Event: 3 Hours
Affected Systems: Telephony

Fire alarm testing will be carried out tomorrow, between 12 midday – 15:00. During the testing, the fire bells will ring  several times tomorrow afternoon. In addition, ALL smoke detectors  “break glass units”  and emergency escape lighting will also be tested. This maintenance window may may result in problems getting through via phone, may find that it will take a little longer than usual, to answer your call. Emails and Social Media should not be affected by this fire alarm test.

Due to this, a archived Music From Around The World will go out at 12 midday. This has been planned, so that the fire alarm does not continually go off while presenters are on air.

Please note: The fire alarm test is being carried out by a Contractor, on behalf of the building Management, who are not affiliated with Shout Radio.

Sorry for the inconvenience.

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Server Reboot Scheduled for Tonight

Summary of Work: Reboot of Server: Mollie.shoutradio.org.uk
Impacted Audience: General Public, Station Staff
Impact of Work: Low
Event Start: 21:09:19 | 00:05
Estimated Event End: 21-3-19 00:05| 00:10 GMT
Duration of Event: Approx: 5 minutes
Affected Systems: Primary Web Server, Mail Server, FTP Server, MySql Services

We will be performing a planned reboot on our primary server: mollie.shoutradio.org.uk this evening at 23:55. This planned maintenance will result in our website, email system and databases being unavailable for approx: 5 minutes, while the server reboots. We are performing this reboot, as we have updated the system software that runs on the server and a reboot is needed to apply these updates to the server Operating System.

There is a 20% chance the server may crash, while applying updates to the Operating System.  Due to this, we’ve made our host aware of this maintenance window, should the server crash and require a hard reboot.

The station will remain on air and this reboot does not affect our Broadcast Server.

Sorry for the Inconvenience.

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Planned Maintenance: Server Reboot Scheduled For This evening

Summary of Work: Reboot of Server: Mollie.shoutradio.org.uk
Impacted Audience: General Public, Station Staff
Impact of Work: Low
Event Start: 26-02-2019 | 23:55
Estimated Event End: 27-02-2018 | 00:00 GMT
Duration of Event: Approx: 5 minutes
Affected Systems: Primary Web Server, Mail Server, FTP Server, MySql Services

We will be performing a planned reboot on our primary server: mollie.shoutradio.org.uk this evening at 23:55. This planned maintenance will result in our website, email system and databases being unavailable for approx: 5 minutes, while the server reboots. We are performing this reboot, as we have updated the system software that runs on the server and a reboot is needed to apply these updates to the server Operating System.

There is a 20% chance the server may crash, while applying updates to the Operating System.  Due to this, we’ve made our host aware of this maintenance window, should the server crash and require a hard reboot.

The station will remain on air and this reboot does not affect our Broadcast Server.

Sorry for the Inconvenience.

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Advisory: Philshing Emails

Summary of Work: N\A
Impacted Audience: General Public, Station Staff
Impact of Work: High
Event Start: 26-01-2019
Estimated Event End: 01-04-2019
Event Duration:
Affected Systems: Mail Services

IT Services have been made aware of emails, claiming to have control of your computer, after a spyware infection. They ask you to pay them using BitCoin or they will share a video of your desktop online.  We have liaised with our Host and we can confirm that this is a fake spoof email, trying to philsh your information. Please discard the message. If you’re concerned about security of your account, please change your password. If you need help doing this, please open a support ticket.

Below is a copy of the email in question.

Yо​u mа​у​ not know me and yo​u а​re​ prо​bа​blу​ wо​ndering why у​o​u are getting this е​ mа​il, right?
I’m а​ hа​сkе​r whо​ сra​ckе​d у​оur dе​viсe​s а​ fe​w mо​nths agо​.
I sent y​о​u а​n е​mаil frо​m YOUR ha​сkе​d a​cсо​unt.
I sе​tup а​ ma​lwаre о​n thе​ a​dult vids (po​rno) we​b-site a​nd gue​ss wha​t, уo​u visited this site​ to have fun (у​оu kno​w wha​t I mea​n).
While у​o​u werе wа​tching videos, y​оur intеrnе​t bro​​wsеr started оut funсtiо​ning а​s а​ RDP (Remо​tе Contrо​l) ha​ving а​ ke​y​lо​gge​r whiсh gа​ve mе​ a​cсe​ssibility to​ y​our sсre​e​n and wе​b cam.
aftе​r thаt, my sоftwаre pro​grаm оbtаinе​d all of yо​ur со​ntаcts а​nd file​s.

You ente​re​d а​ pa​sswоrds о​n thе we​bsitе​s y​o​u visited, a​nd I intеrсe​pted it.

Of course y​о​u са​n will chа​nge​ it, or a​lrеadу сhangе​d it.
But it dо​esn’t mаtte​r, mу malware​ upda​te​d it e​ve​ry timе.

Whа​t did I dо​?
I cre​a​tе​d а dо​ublе​-scree​n vidеo​. 1st pa​rt sho​ws thе​ vidео y​оu wеre​ wa​tсhing (y​ou’ve got a​ go​o​d tа​stе hа​hа​ . . .), a​nd 2nd pа​rt shоws the​ rе​со​rding o​f у​o​ur we​b са​m.
Do no​t trу tо find аnd dе​strоy my​ virus! (All у​о​ur da​ta​ is alrе​а​dy uplо​a​dе​d to a​ remo​tе​ sе​rvеr)
– Dо nо​t try​ to​ со​ntа​ct with me
– Vаriо​us sе​сu​ritу serviсеs will no​t he​lp уо​u; formа​tting a disk or dеstroу​ing а​ dе​viсе​ will nо​t help e​ithe​r, sinсe​ у​our datа​ is a​lre​a​dy​ o​n а​ re​mo​tе​ sе​rvе​r.

I guаra​ntee у​ou tha​t I will no​t disturb y​o​u а​ga​in аftе​r pаy​mеnt, а​s you а​re not my single viсtim. This is a hа​сkеr cоde​ о​f hо​no​r.

Don’t bе mad а​t me, evеrуо​ne​ hаs thе​ir о​wn wо​rk.
eхa​ctlу​ what should у​оu dо?

Wеll, in mу o​pinion, $695 (USD) is а​ fа​ir priсe​ fоr o​ur littlе se​сre​t. Yоu’ll make​ the pа​ymеnt by​ Bit​соin (if y​о​u do​ nо​t know this, se​arch “hоw tо​ buy Bit​сo​in” in Gо​o​glе​).

Mу Bit​со​in wa​l​let Addrе​ss:

 

13KFgfRnwa65pb3qBaj5jtLr94jJj5hetT

 
(copy the whole line without spaces)

(It is сAsE sе​nsitivе​, so​ copy and pastе it)

impo​r​tа​nt:
Yо​u hа​vе​ 48 ho​ur in o​rdеr to ma​ke​ the pауmе​nt. (I’vе​ а​ fа​се​bo​o​k piхе​l in this mа​il, аnd а​t this mo​mе​nt I kno​w thа​t yо​u have​ rе​а​d thrо​ugh this еmа​il me​ssа​gе​).
To​ tra​сk thе​ rе​аding of а​ me​ssа​gе​ and the​ actio​ns in it, I use​ the​ faсe​boo​k pixel.
Thanks tо thе​m. (Every​thing tha​t is used fo​r thе a​utho​ritiеs сan he​lp us.)
If I do not gе​t thе Bit​сo​ins, I will cеrtаinlу sеnd о​ut y​о​ur vidеo​ rеcоrding to​ a​ll о​f y​о​ur сo​ntа​cts including rе​lative​s, co​wo​rkеrs, a​nd so​ on. Hа​ving sa​id that, if I re​сеive thе​ pаyment, I’ll dеstrоу​ thе video immidia​tеlу.
If уо​u ne​еd e​vide​nce, replу​ with “Ye​s!” а​nd I will се​rtainlу​ send o​ut y​o​ur vidе​о re​cording to​ your 6 соntа​cts. It is а​ no​n-ne​go​tiаble​ оffеr, that bеing sа​id do​n’t wаste mу​ personal time​ a​nd y​o​urs by​ rеspоnding tо​ this me​ssa​ge​.

Thank you

IT Services

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Advisory: Remembrance Sunday (11/11/18)

Summary of Work: Remembrance Sunday 2 Minute Silence.
Impacted Audience: General Public
Impact of Work: Low
Event Start: 11/11/2018 11:00  GMT
Estimated Event End: 11/11/2019 11:02 GMT

Event Duration: 2 Minutes
Affected Systems: N\A

Shout Radio will be taking part in the Remembrance Sunday 2 Minute Silence, at 11:00 on Sunday 11th November 2018. As part of this, We have made a temporary schedule change for this Sunday.

  • We will not be airing the Positive Spin, instead, we will be playing a playlist of wartime songs instead.
  • At 11am, we will play the top of the hour Pips and there will be an announcement, followed by the 2 minute silence.

At this time, we are not 100% how the server will react to the 2 minutes of silence and what actions the server will perform, when it detects silence in the audio. However, someone will be in the studio, should there be an issue with the 2 minute silence.

  • After the 2 minute silence, will continue with wartime songs up until 12:30, when Jim Douglas will be here with the Sunday Jukebox as normal, followed by The Heavy Storm, Nice n’ Easy and the Chillout Zone as usual.

As of next week, (Sunday 17th November 2018) normal programming will resume.

Thank you.

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